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Player protection

Responsible gaming

Gambling is entertainment you pay for, and the price is the money you lose. Everything below exists to keep that price one you chose.

The maths, stated once and plainly
Every game has a return-to-player below 100%. Over enough rounds, the expected result of playing is a loss — that is the design, not a malfunction. No strategy, system, tier or bonus changes it. If you are playing to make money, stop; that is the one outcome the platform is built to prevent.
Tools

Controls available in the app

All of these are in Settings → Responsible gaming, and support can apply any of them for you.

Deposit limit

Cap what you can add per day, week or month. Increases take 24 hours to apply; decreases apply immediately.

Loss limit

Stops play once net losses hit your ceiling for the period, regardless of balance.

Session reminder

A pop-up every 30 or 60 minutes showing elapsed time and net result for the session.

Time-out

A short cooling-off period — 24 hours, 7 days or 30 days. The account reopens automatically.

Self-exclusion

Six months to permanent. Cannot be reversed early, on request or otherwise. Marketing stops immediately.

Account closure

Permanent. Any withdrawable balance is paid out before the account closes.

Self-assessment

Warning signs

One of these on its own is not a diagnosis. Several, or one that keeps recurring, is worth taking seriously.

•Playing for longer than you planned, most times you play.
•Depositing again after a loss to win it back.
•Borrowing money, selling things, or using bills or rent to fund play.
•Hiding how much you play or lose from family.
•Feeling restless or irritable when you try to cut down.
•Thinking about the next session while at work or with family.
•Believing a win is 'due' after a run of losses.
•Relief rather than enjoyment when you play.
Habits

Practical rules that work

Set a daily budget before you open the app
Play in sessions under 60 minutes
Never raise stakes to chase a loss
Ask support to suspend your account any time
Never play to change your mood, or after drinking
Keep gambling money separate from money you need
Check in with yourself

Eight questions, answered privately

Private self-assessment

Eight questions, answered only in your browser — nothing is sent anywhere and nothing is stored. It is a prompt for reflection, not a diagnosis.

0 of 8 answered0%

  1. 1.Do you play for longer than you planned, most times you play?

  2. 2.Have you deposited again after a loss to try to win it back?

  3. 3.Have you borrowed money, sold something, or used bills or rent to fund play?

  4. 4.Do you hide how much you play or lose from people close to you?

  5. 5.Do you feel restless or irritable when you try to cut down?

  6. 6.Do you think about the next session while at work or with family?

  7. 7.Do you believe a win is “due” after a run of losses?

  8. 8.Is playing more of a relief than an enjoyment?

Answer every question to see a result.
Help

Where to get support

If gambling is affecting your finances, work, or the people around you, talking to someone helps more than trying to manage it alone.

In Pakistan

  • Umang Pakistan — free mental health helpline, 0311-7786264.
  • Rozan Counselling Helpline — 0304-1111741.
  • Your local hospital’s psychiatry department can refer you to addiction services.

International

Family and friends

If someone else’s gambling is affecting you, the services above support family members too. You can also ask our support team to block an account if you hold the registered wallet number and can verify it.

Self-exclude now
Message live chat, WhatsApp or email with the words “self-exclude” and the period you want. It is applied without argument and without a retention offer.